Privacy Policy

1. Introduction

SolveSide ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you access or use our Services.

2. Information We Collect

We collect personal data in the course of providing our Services. This may include:

• Contact Information: Name, email address, phone number, and billing information.
• Usage Data: Information on how you use our Services, including device information, IP addresses, browser type, and interaction data.
• Payment Information: Details related to any payments made for our services.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Communicate with you about your use of our Services and respond to inquiries.
• Process payments and provide billing information.
• Comply with legal obligations and protect the security of our Services.

4. Data Sharing

We do not sell, rent, or lease your personal data to third parties. We may share your information with third-party service providers who assist in the operation of our Services (e.g., payment processors, cloud providers) under strict confidentiality agreements.

• We may also disclose your personal information if required by law or in response to valid legal requests by public authorities.

5. Data Security

We use commercially reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet can be guaranteed 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access, update, or delete your personal data.
• Request a copy of your personal data in a portable format.
• Withdraw consent or object to data processing, where applicable.
• Lodge a complaint with the relevant supervisory authority if you believe your rights have been violated.

8. Cookies

We use cookies to enhance user experience, track usage, and improve our Services. You can control cookie settings through your browser, but disabling cookies may affect your use of our Services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at info@solveside.co.za.